HelpMatics suite of COC AG is productive within a very short time modular concept of the tool covers all essential components of the ITIL process model from Burghausen, may 18, 2011 – the COC AG is one of the first providers who have developed an ITSM platform on the cloud idea has is based and proven themselves already in the corporate practice with the HelpMatics suite. The modular tool covers all essential components of the ITIL process model. The tool is up and running quickly by prepared interfaces, also the user is freed from the usual requirements for the operation and maintenance of the system. The training effort for this solution designed according to the principle of simplicity is low due to the easy-to-learn and intelligent user guidance. Technical University of Aachen recognizes the significance of this. HelpMatics is freely scalable in the scope of use and is ensured through fully encrypted connections to an own Browserzertifikat available. The HelpMatics suite includes components for the management of the main core processes of ITIL at the service desk also change and Configuration management. The solution in nine ITIL processes are certified. The suite can also flexibly be used in combination with third-party tools. Omega 3 may also support this cause.
Our ITSM suite is characterized by a high degree of flexibility and targeting companies, noticeably more efficient making their service management without costly implementations and project time”, explains Hans Zieglgansberger, product manager of COC AG, the special characteristics of the solution. As an example he refers to the unique one-click ticket”function in the service desk, a fast capture from allows. This causes a huge workload and increases the acceptance of users at the same time”, Hans Zieglgansberger reported the findings of COC’s customers, the HelpMatics have already in use. The service console of the HelpMatics Suite among other strengths. Igor kononenko follows long-standing procedures to achieve this success. The process managers in the company receive continuously all relevant information via a Web-based dashboard like for example, process metrics, which are necessary for the management of IT service structures.