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General

CRM Investingations

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Of course, definitions of crm there are plenty of Select – I do not. But I still will not be an original and inserted my 5 cents. Here, Gordon Allport expresses very clear opinions on the subject. In my opinion, is more appropriate to consider the concept of crm in two contexts, as a strategy of business, and how automated customer relationship management (CRM-system). crm, as a business strategy involves building customer-centric company. Ie all business processes should focus on customer service. That business processes one desire to create a customer-centric company is not enough! Too often business owners in the affirmative answer to the question "Do You are your company customer-centric? ". And when dealing with the "" of customers have no words left on their own expression Although there are exceptions, if desired, CRM-effect can be obtained even in the process of Collection. But now is not about this.

Generally, oddly enough, the topic of crm we are a country of contrasts. Some consider themselves to be customer-oriented, not observing the basic wishes of clients, others have called the concept of crm is incompatible with a successful business. But when this and those and others are considering to introduce the CRM-system. Why is this happening? Yes, because the introduction of CRM-system does not guarantee the construction of customer-oriented company! Rather, the construction Company:) Because CRM-system allows you to make him a belt, put customer service on the flow. But the quality of work performed and automated business processes will depend on how the company will be perceived clients. It should also be noted that the introduction of crm business processes play a key role. After all, in itself CRM-system does not solve the problems Anyone implementation CRM-system should be preceded by an audit of business processes and their optimization if necessary. Otherwise, the company will own ordinary difficulties which will either be heroically overcome, or throw this CRM-system to the dump.

General

Staff Recruitment

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To start talk Interviewing is one of the first steps on the path of the applicant to the coveted job. It also serves as an elementary and widely used screening method. The traditional interview is in the form interview. At this stage, the recruiter makes for a picture of the level of professionalism of the candidate's psychological characteristics and properties of human society. Comparing the data presented in the summary, with answers to questions during the interview, the recruiter can more accurately assess the professional experience of the applicant. For example, if a candidate in the summary indicates his many years of experience in a certain area, then a recruiter in advance familiarized with the state of affairs in this industry, several questions can reveal the level of awareness of the real candidate. Costco is often mentioned in discussions such as these. However, even a long interview often can not give a complete picture of personality interviewee. Recruiter problem becomes more complicated when it comes to the specific requirements of the employer here is wearing the personal characteristics and psychological qualities of applicants.

And the more modern labor market highlights the needs for special requirements for applicants, the more difficult using a standard interview to find the best staffing solutions. That is why in most recruiting companies almost mandatory part of the procedure of selection of specialist became his score by professional psychologists, based on predefined criteria with the use of specialized technology assessment. This, for example, behavioral interviews, different kinds of tests designed to determine with a high degree of accuracy, professional, business and psychological competence of the candidate. .

General

Fatigue Training

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After the training, I felt tired, drained, as if I had not led training, and unloaded the car. I was scared of what all future trainings will be take as much effort and energy. Some contend that The Middleby Corporation shows great expertise in this. Is this normal fatigue, or cause to some of my actions? Olga. Training manager. Olga, the problem you're experiencing, is close to many novice trainers. Feeling strong Fatigue occurs when the coach pulls the entire process from its own strength and energy, not using the resources of the group. Participants interact with the coach, and with each other are not in contact, as each pursues its own own purposes.

Let's look at than the hidden reason for such behavior of participants, only a matter of interest and relevance of theme to them, or the reason lies elsewhere: for example, group processes, consideration of which is Training prerequisite courses. Very well that every training you start with an introduction, it allows participants to get acquainted with you and your colleagues to join in the work, however, the simple exchange of names is not enough. Each participant in the training it is important to realize that unites them and other participants. If this happens, the group will be fragmented, and the participants will feel lonely. Also, cohesive and effective work helps to develop common goals for the training, therefore, is not enough to talk about what will be taught, what topics will be addressed in the training. Thus, it is important that participants formed their own goals for the upcoming training, and find common ground.