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About Centracon

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This individual approach creates a more targeted support on the one hand and also leaner conditions in the IT workplace, because a still usual overhead there will be no and instead only needs-based services available. Workplace functions via user self services provide automated: the differentiation of workplace profiles in nuclear services also offers self service by the staff. Corresponding workflow control, get the IT workplace thus quasi as a service from the wall socket. The positive effects are in a higher automation of processes with appropriate relief of resources, how about the classic architectural concepts with their media breaks and the missing process automation not they can be realized. Sustainable flexibility and automation through a service Configurator: Whose task is characterized by the fact that he created a precise service profile from the variety of different combinations of individual and complementary services for the respective user. Supplemented with appropriate rate or price information, it creates the individual workplace services portfolio. Control mechanisms ensure that only predefined combinations of services in the service Configurator can be selected by the user. Thus the time-consuming deployment of IT jobs of the past belongs to, instead, resource-saving relationships emerge.

Desktop management through the cloud: the deployment and operation individual clients can be much more flexible and more cost-effective over a Frontend-cloud provide. The advantages of frontend-clouds include especially the flexible scalability of the applications and operations, as well as a higher transparency of costs and performance as in the classic operation of the infrastructure. An increase in the IT service quality and greater comparability of services can also better than reach the classical concepts. About Centracon: Solutions for flexible and cost-efficient deployment and management of IT jobs and applications characterize the core competencies of centracon. Our consulting spectrum extends in addition to the classical optimization and standardization workplace infrastructures by implementing innovative technology solutions such as application virtualization and virtual desktops, to process and infrastructure automation to innovative business solutions such as, for example, user-self-service concepts. Customers include, for example, Deutsche Telekom AG, FinanzIT, Deutsche Post AG, GAD eG, Heidelberger Druckmaschinen, Swisscom IT services, German Bahn AG, e.on and various federal agencies such as the Federal Ministry of the Interior. of think factory groupcom GmbH Wilfried Heinrich Pastorat 6 D-50354 Hurth phone: + 49 (0) 2233 6117-72 fax: + 49 (0) 2233 6117-71

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Germany Gmb

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This wherever they are and with what mobile device they take part in the training it doesn’t matter. Training can be visited in real time or even on-demand gets to avoid schedule conflicts. All three solutions are characterized by the innovative Adobe Connect technology platform from, which is very intuitive and with highest demands in terms of ergonomics and security meets. The new version 9.1 has advanced features and is designed to increase the productivity in mobile use. Records of Adobe Connect can be converted easily into an MP4 format. So, simple streaming from the cloud is possible.

Mobile devices can now represent records in image quality, as it was usual only on PC workstations. Unlike other Web conferencing offers thanks to the Adobe Connect Integration of all key technologies from Adobe a complete all-in-one solution. This ranges from content authoring tools for e-Learning Web experience management analysis tools within the Adobe marketing cloud. Also, Adobe Connect allows mobile clients for iPhone and Android with diverse functions: rapid availability of content for scheduled short term or regular meetings as well as multi-point video conferences with unlimited Webcamstreams for realistic personal interaction. The internationally active marketing firm Tesser of San Francisco uses these new features to present his ideas and concepts around the world effectively. Adobe Connect makes more efficient and more productive our meetings,”explains account manager B. Todi. We can keep the meeting short and faster decisions.

“It also allows us to put the platform to our ideas and our design very attractive scene.” The audio conferencing from Arkadin are integrated into the platform of Adobe, a comprehensive Complete solution to offer. Participants can dial in via VoIP with a single click on an Internet connection. Alternatively, this goes over a conventional telephone line. In both cases, Arkadin provides a clear and stable audio connection, which is indispensable especially for large conferences. The combination of our software and the audio services of Arkadin creates a complete and fully integrated solution, the Web conferencing and virtual training courses also for large companies with highest allows”, explains Guillaume private, Director, Adobe Connect. We are convinced that cooperation with Arkadin and are sure that the global customer support of the company will ensure that users deploy the solution quickly, like and often.” The SaS business model as well as the globally available service and support offers of Arkadin provide companies with several advantages: training and 24/7Support to local languages, quick and easy availability and a high and rapid return on investment. About Arkadin, Arkadin was founded in 2001 and is one of the largest and fastest-growing provider of collaboration services worldwide. Arkadin’s corporate vision is based on the belief that the progress is a result of the desire of people to share information and to share. To do this, Arkadin provides a comprehensive selection of remote solutions for audio, video and Web conferencing and unified communications. Arkadin provides these services by using a SaS (software-as-a-service) model to allow a fast and scalable use his customers with a high return on investment (ROI). The company has a total of 51 branches, which serve more than 37,000 customers with their dedicated team of native support in 32 countries.

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Quality-oriented Reporting Of IT Services

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Method of ITSM Consulting AG allows a targeted differentiation and leads to more descriptive report information Beratungshaus ITSM Consulting AG has developed an innovative reporting method for IT services for quality control. It is a response that reports are often not service or customer, perform content not differentiated for the various addressees, and are unrelated to the day-to-day IT processes that provide the services. As a result, the conventional reports remain significantly restricted in their commercial value and as a tool for quality control. As important methodological approach the figures are divided in their definition in four types, to later enable a target group-specific reporting. This includes the figures for the processes, operational level, services and business. Also a distinction between control and KPI KPIs is done. Thus, a modular and in addition verfeinerbares on demand reporting is possible the be precise focus on the needs of different target groups can be. These different people on the one hand are the process owners and process manager.

You must be supplied with the respective information about the current objectives with regard to the objectives of the process. The process managers need also still frequently for more detailed information about their process, can it control objective and ensure a smooth. The team leader and people more addressees of the reports which have a need for detailed information about a service or to the responsible team. Another feature of the IT quality of service reporting of ITSM Consulting AG method is the so-called KPI fact sheet. In it, more than a dozen attributes are defined, clearly define each key figure.

The report gives a much larger significance than usual. In addition explicit target groups can be selected in the KPI profiles for specific KPIs, which is not in the Default schema are included. Among the key advantages of the IT-quality-oriented service reporting: mutually process and service quality: If all processes achieve their goals, the quality of the service complies with the requirements. Overhead arms realization: it is developed a report template for all services that can then be reused for all other services. At a glance all critical success factors: by use of different code types and classification of control and KPI KPIs maximum transparency generated by the reports target groups. Understanding of the figures: also the KPIs are collected automatically, can be explained manually. 13 Month reporting: it trends and a comparison of the current month with the month of the last year are displayed. This structure enables a modular and very target-specific reporting, content provides descriptive and thus demand information to the respective addressee”, explains Frank Zielke, Board of Directors of ITSM Consulting AG. The different methodological specificities cause a service reporting that significantly more precisely aligned and much more meaningful is to meet the needs of power control in the IT service management than previous solutions.”